Full Booking Terms

Below you will find the full booking terms. Please read before booking.

Updated: 24/06/2022

1. Contract

The Contract for a short-term holiday rental shall be made between the Client and West Sands Holidays. The Contract shall be governed by UK Law. It will be entered into when the deposit is processed and West Sands Holidays issues the confirmation email. The Contract will be subject to all the following full booking terms and conditions.

2. Payment

A non-refundable deposit of £100 is payable (subject to any special offers) if the booking is made more than eight weeks before the commencement of the rental. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than eight weeks before the commencement of the rental, the total rental fee is payable on booking. Payment is accepted by Paypal, credit & debit cards and received no less than two weeks before the commencement of the rental.

Please note a £20 administration fee will apply if any changes are made to the booking within 7 days of arrival.

Booking must be made 24 hours before the arrival date. Any bookings made within 24 hours of the arrival date may be cancelled and all payments fully refunded.

3. Cancellation

Any cancellation made by the Client for whatever reason shall be via email. If a £99 booking deposit has been received this will be non-refundable on all holiday cancellations. If the booking is cancelled within two weeks of the arrival date, the entire rental fee will be forfeit. For cancellations made prior to two weeks before the arrival date, a percentage of the rental fee will be refundable, the percentage being calculated according to a sliding scale and increasing with the length of time between the date of cancellation and the arrival date. Full details of our policy regarding cancellations and movement of bookings are stated below in paragraph 4.

4. Deposits, Refunds, Cancellations and Transfers/Amendments

A non-refundable deposit of £99 is payable within one day of the booking and the balance is due eight weeks before the arrival date. Should we not receive the balance by the due date (or should the credit card company refuse the payment if the deposit was paid by that method) then we will attempt to contact the guest using the contact details with which we have been supplied, but it ultimately remains the guest’s responsibility to ensure the balance is paid on time. If we have still not received the balance 7 days after the due date, then the booking will be deemed to have been cancelled, the deposit will be forfeit and we will be free to rebook the property.

When a booking is cancelled, the percentage of the booking fee charged as a cancellation fee (i.e. not refunded) will depend upon the amount of time still to elapse before the arrival date

as per the following table:

1 week or less 100% of the booking cost

2 weeks of less 85% of the booking cost

3 weeks or less 60% of the booking cost

4 weeks 40% of the booking cost

5 weeks 30% of the booking cost

a) In the case of transfers, there is no penalty provided the new booking fee exceeds the price of the old one and the transfer is to an earlier date.

b) If the transfer is to an earlier date but the new booking fee is less than the old one then the difference is treated as a cancellation as per the above table.

c) If the transfer is to a later date but the new booking fee exceeds the price of the old one, then it is treated as a cancellation as per the above table, except that the percentage total of the booking fee charged as a cancellation fee (i.e. not refunded) is the difference between a) the percentage that would have been charged as per the table for the old booking had it been cancelled rather than transferred and b) the percentage that would have been charged as per the table for the new booking if the new booking had been cancelled on the date of the transfer. For example, if a booking with a week to go before the arrival date is moved to a date three weeks away then the cancellation fee would be 10%, as the difference between a cancellation 1 week away (0-2 weeks i.e. 100% per the table) and a cancellation 3 weeks away (2-4 weeks i.e. 90% per the table) is 10%.

d) Where the transfer is to a later date and the new booking is less in price than the cancelled one, the difference is treated as a straightforward cancellation as per the above table. The rest of the price of the cancelled booking is dealt with as per c). above.

5. Cancellation Insurance

Cancellation Insurance is not compulsory but West Sands Holidays does strongly recommend such insurance cover to protect against the cancellation penalty.

6. VAT

No VAT is applicable.

7. Period of Hire

Rentals commence unless otherwise notified, at 4 p.m. on the day of arrival and terminate at 10 a.m. on the day of departure.

8. Number of Persons in the Property

The persons occupying the property must not exceed the maximum number stipulated on each property on our website. West Sands Holidays reserves the right to refuse entry to the entire party if this condition is not observed.

9. Complaints

Should there be any cause for complaint during the occupation of the property, it must be notified promptly to the owner of the holiday home in which you are staying in, details can be found on your booking confirmation and in the case of a serious problem confirmed in writing. If you complaint is related to the West Sands Holidays website or booking process before your arrival date these should be emailed directly to complaints@westsandsholidays.co.uk.

10. Care of the Property

The Client shall take all reasonable and proper care of the properties and its furniture, pictures, fittings and effects in or on the properties and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning.

11. Breakages, Damage, Vacating Late or Loss of Holiday Home Keys

The client is legally bound to reimburse West Sands Holidays replacement, repair or extra cleaning costs on demand. At the time of booking a £100 breakage deposit will be added to the booking cost this is to pay towards any damages, intentional late vacation of holiday home or loss incurred during the stay. Holiday home keys must be returned to the key safe boxes where you collected them from. If the key’s are not returned safely at the end of your holiday stay you will be deducted £12 from your breakage deposit. After the home inspection, this deposit will be fully refunded within 5-10 days after the departure date.

12. Pets

Pet are permitted in some of our holiday homes. The permission of pets will be clearly labelled on each holiday home listing. Any guests found accomodating pets within any of our holiday homes that do not permit pets will automatically forfeit the £100 breakage deposit and will be asked to terminate their holiday.

13. Smoking

Strictly No Smoking is allowed in our holiday homes. This is the law and you will forfeit your £100 breakage deposit and your holiday let will be terminated.

14. Liability

West Sands Holidays, its employees and agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise.

15. Warranties

West Sands Holidays do not warrant and are not responsible for the accuracy of any verbal information given or statements made by any of its servants or agents.

16. Right of Entry

West Sands Holidays and its registered owners shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. For any further information about our full booking terms and conditions please use our contact us page.

17. Vehicles brought into the parks

In recent years the holiday park has seen a dramatic and unwelcome increase in the number of Commercial Vehicles being on site. These vehicles take up more than one parking space, obscure other guests’ views, and make the parks look unsightly, and therefore the park has no option but to reinforce this restriction.

It applies to all sign written vehicles, vans; especially large transits, flatbed vans, and lorries. It should also be noted that Touring caravans, camper vans, and motor homes are not permitted in any other area than the touring park at Warner Farm.

These types of vehicles from March 2018 will not be permitted in any of the parks. If any guest attempts to enter the parks in one of these vehicles they risk being turned away at the security gates and the possibility of their booking being cancelled.